Frequently asked questions

Check-in is available from 3pm.

Check-out time is 11:00 am.

A late check-out option is available until 4:00 pm ( €20 supplement per room, subject to availability).

Yes, our reception is open 24/7. You can arrive at a time that suits you.

Yes, we accept pets up to 30 kg.
A supplement of €10/night applies and includes a double bowl for your pet.

Yes, we have 12 secure parking spaces at a preferential rate of €20/24h. Decreasing rates according to parking duration.

38-minute journey, €9 per person.

Get off at the Matabiau Gare SNCF stop, the Hôtel d’Orsay is just opposite. You can pay by credit card to the driver.

The hotel is just opposite the Matabiau train station, a mere 200-meter walk away.

Yes, we offer a deposit service that is accessible to all.

• For hotel guests:
  The locker is free of charge if you collect your luggage during the day.
  Beyond that, a fee of €5 per half-day and per item of luggage applies.

• For external visitors:
  The service is invoiced as soon as the luggage is deposited, at the same rate: €5/half day/luggage.

All luggage is tagged and secured at reception as soon as it is dropped off.